Refund Policy

Bazaang is sold as a monthly subscription with a free trial, so you can find out whether it works for you before paying anything. This page explains what happens when you cancel and when we give money back.

Cancelling

Cancel at any time from the Plan page — no notice period, no email required. Your subscription continues to the end of the month you have already paid for, and then stops. You keep full access until then.

Cancelling does not delete anything. Your groups, campaigns and click history stay in your account, and you can come back to them. If you want everything removed as well, use Settings → Delete account.

Refunds within 14 days

If you are unhappy in the first 14 days after your first payment, email us and we will refund it in full. You do not need to give a reason.

Refunds after that

Monthly payments after the first are not automatically refundable, because you have had the month’s use of the service. That said, we would rather sort out a genuine problem than keep money you feel you should not have paid. We will refund the current month if:

• Bazaang was substantially unavailable for a large part of it
• You were charged after cancelling
• You were charged twice, or on the wrong plan
• You subscribed by mistake and have not used the service since

Ask, and if the situation is reasonable the answer will usually be yes.

Seasonal businesses

Many Bazaang customers only promote for part of the year. If that is you, cancel at the end of your season and subscribe again when it starts. Your account, groups and history are still there. That is cheaper than paying through a quiet winter, and we would rather you did it than felt trapped into paying for months you cannot use.

Right of withdrawal

If you are buying as a consumer rather than a business, EU law gives you 14 days to withdraw from a distance contract. Because Bazaang is a digital service that starts immediately, that right normally ends once the service has begun with your consent — but our 14-day refund above gives you the same outcome either way.

How to ask

Email contact [at] @bazaang.com from the address on your account and say what happened. We aim to reply within two working days.

Approved refunds go back to the card you paid with, through Stripe, for the full amount charged including VAT. Depending on your bank it usually appears within five to ten working days.

Chargebacks

If something is wrong, please contact us before raising a chargeback with your bank. A chargeback takes weeks, costs us a fee, and usually suspends the account while it is investigated. An email is faster for both of us.

Who to contact

123 Konsulent — NIF ESY6488390N
Calle Pintor Sobejano 70B
30710 Los Alcázares, Spain
contact [at] @bazaang.com